Get in Touch
Whether you have questions about our games, need technical support, want to share feedback, or have concerns about our platform, we're here to listen. The Totem Cedar Grove team is committed to providing excellent support to our community.
Before You Contact Us
You may find quick answers to your questions in these resources:
- FAQs - Common questions and answers
- Help Center - Comprehensive guides and tutorials
- How It Works - Platform overview and instructions
- Guidelines - Community rules and best practices
Common Inquiries
Technical Support
Experiencing technical issues with our games or platform? Common solutions include:
- Clearing your browser cache and cookies
- Trying a different web browser
- Ensuring JavaScript is enabled
- Checking your internet connection
If problems persist, please reach out with details about your device, browser, and the specific issue you're encountering.
Account & Progress
Questions about spirit coins, daily rewards, or saved progress? Visit our Help Center for detailed information about how our system works.
Responsible Gaming Support
If you have concerns about gaming habits—whether your own or someone else's—please visit our Responsible Gaming page for resources and professional support contacts.
Feedback & Suggestions
We welcome your ideas for improving Totem Cedar Grove. Your feedback helps us create a better experience for our entire community.
Contact Information
For all inquiries, please email us at:
support@totemcedargrove.com
Mailing Address
28 Hexham Rd, Nepean, ON K2H 5L1, Canada
Phone
+1 909 442 0167
What to Include
To help us assist you quickly, please include:
- A clear description of your question or issue
- Your device type and operating system
- Your web browser and version
- Screenshots if reporting a visual issue
- Steps to reproduce the problem (if technical)
Response Times
We strive to respond to all inquiries within 24-48 hours during business days. Please note that response times may be longer during weekends and holidays. We appreciate your patience as we work to provide thoughtful, helpful responses to every message.
Privacy & Security
All communications with our team are handled in accordance with our Privacy Policy. We never share your personal information with third parties without your consent, and we use secure channels for all sensitive communications.
Business Inquiries
For partnership opportunities, media inquiries, or other business-related matters, please include "Business Inquiry" in your email subject line and provide details about the nature of your request.
Report a Concern
If you need to report inappropriate behavior, potential security issues, or violations of our terms of service, please mark your email as "Urgent" and provide as much detail as possible. We take all reports seriously and investigate them promptly.
Emergency Resources
If you're experiencing a crisis related to gaming or need immediate support: